General Terms and Conditions

I.General Provisions

1.
These General Terms and Conditions (the “Terms”) govern the rights and obligations relating to access to the Loopsee mobile application and related digital services (the “Application” or “Loopsee”).
2.
The operator of the Application is Loopsee s. r. o., a company having its registered seat at Dunajská 3, 811 08 Bratislava – Staré Mesto, Slovak Republic, Identification No.: 57 771 464, registered in the Commercial Register of the City Court Bratislava III, Section: Sro, File No. 201937/B (the “Operator”).
3.
A User of the services is any natural person who accesses and uses the services provided by the Operator through the Application (the “User”). Use of the services is subject to registration, unless these Terms or special terms for individual services provide otherwise.
4.
A “Loop” is a request or intention entered by a User in the Application in natural language or by another available means, for example, an interest in playing padel, going to dinner, finding a sports partner, organising a group, offering or looking for a shared ride, or making a professional connection.
5.
A “Match” is a proposal to connect a User with another User or a group of Users whose Loops, interests, availability, location or other relevant parameters are sufficiently compatible according to the Loopsee system.
6.
An “Activity” is an in-person or online meeting, sporting, social, leisure, networking, community or other activity agreed or organised through the Application.
7.
“User Content” means data, text, photographs, profile information, messages, Loops, information about Activities, groups and events, and other content provided by a User through the Application.
8.
A “Consumer” means only a natural person who, when entering into and performing a consumer contract, does not act within the scope of their business, employment or profession. An “Entrepreneur” means, in particular, a person registered in the Commercial Register, a person carrying on business under a trade licence or another authorisation under special legislation, or a person carrying out agricultural production and registered in the relevant register under special legislation.
9.
A “Contract for Digital Content or Digital Services” means any consumer contract under which a trader supplies or undertakes to supply digital content or a digital service, and the consumer pays or undertakes to pay a price, including a digitally represented value, or provides or undertakes to provide the trader with personal data, including where the digital content or digital service is developed in accordance with the consumer’s specifications. A contract under which a trader supplies or undertakes to supply digital content or a digital service and the consumer provides or undertakes to provide only personal data processed by the trader exclusively for supplying the digital content or digital service or for complying with a statutory obligation is not a Contract for Digital Content or Digital Services.
10.
A “Digital Service” is a service that enables a consumer to create, process or store data in digital form or to access such data, or that enables the sharing of or any other interaction with data in digital form uploaded or created by users of the service. “Digital Content or Digital Services” means digital content and digital services.
11.
The provision of the Operator’s services is supervised by:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Bratislava Region
Bajkalská 21/A, P.O. BOX No. 5

Supervision Department
ba@soi.sk
Tel.: +421 2 58 27 21 04

II.Information about Services Provided through the Application

1.
Loopsee is a mobile application that connects people based on their current intentions and interests. It allows Users, in particular, to create a Loop, search for and receive Match proposals, make contact and communicate and, to the extent that the relevant features are currently available, may also allow Users to save contacts, create groups and coordinate Activities or events.
2.
Loopsee is intended primarily for finding friends, sports or leisure partners, networking, community activities, shared plans and other legitimate forms of social connection.
3.
The Operator provides a technical environment through which Users can find and communicate with one another. Unless expressly stated otherwise in relation to a particular Activity, the Operator is not its organiser, provider, participant or a party to agreements entered into between Users.
4.
The Operator does not guarantee that a Loop will result in a Match, that a Match will lead to communication or an in-person meeting, or that any particular Activity will take place or meet a User’s expectations.
5.
Depending on the current version of the Application, technical capabilities and the Operator’s decision, the Application may allow Users, in particular, to create, join and manage groups, create and publish events, register for events or coordinate their attendance.
6.
The provisions of these Terms concerning groups and events apply only if and to the extent that the relevant features are made available in the Application. Their inclusion in these Terms does not oblige the Operator to introduce, maintain or make those features available by any particular date.
7.
The Application is available in a free (basic) version and a paid version. The features, terms of use and any limits of each version are displayed to the User in the Application before the User selects or activates that version. The Operator may make reasonable changes to the features and limits of each version; any such changes are governed by these Terms and applicable law. The paid version does not guarantee that a User will receive a particular number of Match proposals or contact another User.
8.
Use of the free (basic) version is free of charge. A User may voluntarily select and order the paid version through the App Store or Google Play. The price, scope of the paid version, billing period and subscription terms are displayed to the User in the Application before the order is confirmed.

III.Paid Version of the Application and Subscription

1.
Premium is the paid version of the Application, provided as a monthly subscription. It is available through the Apple App Store and Google Play. The relevant store processes subscription payments; the Operator does not accept direct card payments.
2.
The price of the paid version is displayed to the User in the Application or the relevant store before the order is confirmed. It may vary between countries. The subscription is charged for each monthly period at the price and on the terms displayed to the User when placing the order.
3.
An eligible new subscriber may be offered a one-month free trial in the App Store or Google Play, subject to availability and the eligibility rules of the relevant store. The trial may be used only once; reactivating a subscription or creating an additional user account does not create a new entitlement to a trial. Eligibility is determined by the relevant store. During the trial, the User has access to the paid version to the same extent as during a paid subscription.
4.
If the User does not cancel automatic renewal before the end of the trial in the manner and within the time limit set by the relevant store, the subscription will automatically convert, after the trial ends, into a paid monthly subscription at the price displayed to the User before the offer is confirmed. The material information about the trial, the start of the paid period, the price and automatic renewal is displayed to the User in the relevant store’s purchase interface before the subscription is confirmed.
5.
A paid subscription automatically renews for a further monthly period unless the User cancels automatic renewal in time. The exact time of charging, cancellation deadline and procedure in the event of an unsuccessful payment are governed by the terms and technical rules of the App Store or Google Play.
6.
Automatic renewal must be cancelled in the User’s account with the store through which the subscription was purchased. The “Manage Subscription” feature available in the Application redirects the User to subscription management in the relevant store. Deleting the Application from a device does not, by itself, cancel the subscription. Deleting or terminating the User Account may not, by itself, cancel the automatic renewal of a subscription purchased through the App Store or Google Play. If the User does not want the subscription to continue renewing automatically and being charged, the User must cancel automatic renewal in the relevant store and verify its status in the subscription management settings.
7.
If automatic renewal is cancelled in the ordinary manner, the paid version remains available until the end of the current paid or trial period. After that period ends, the User account automatically reverts to the free version of the Application. Ordinary cancellation of automatic renewal does not, by itself, entitle the User to a refund of the price already paid or a pro-rata refund for the remaining period. This does not affect the User’s right to withdraw from the Contract or any other statutory right to a refund. Cancelling the subscription does not cancel or delete the User account.
8.
When the User switches from the paid version of the Application to the free version, the limits applicable to the free version apply again.
9.
A refund request for a purchase through the Apple App Store must be submitted in accordance with Apple’s procedure. For a purchase through Google Play, the User may submit a request to Google or contact the Operator; the outcome depends on Google Play’s rules and available options. This does not affect the User’s statutory rights. Defect claims concerning the operation of the Application or the digital content or digital service itself may be submitted directly to the Operator. If applicable law grants the User a right to a price reduction or refund, the procedure for exercising that right will be adapted to the payment method used, without limiting that right.
10.
After launch, the Operator may offer a time-limited discount. If an offer is made available, its specific terms, including eligibility, the period for claiming it, price, interaction with the trial and duration of the discounted period, will be clearly displayed to the User before the purchase is confirmed in the Application or relevant store. The mere reference to such a discount in these Terms does not entitle the User to use it.

IV.Installation of the Application

1.
The Application is available for use only on a mobile phone or other device running the Android or iOS operating system through which the User uses the Application’s services (the “Device”).
2.
The User must not make the Device on which the Application is installed available to an unauthorised person. The Operator is not liable for data contained in the Application being disclosed to an unauthorised person. The User must protect the Device, and in particular the Application, against access by unauthorised persons, loss, theft or other misuse.
3.
The User is entitled to use the Application but is not entitled to provide it to third parties in any manner or to provide third parties, through it, with services consisting in making the Application available to them.
4.
If the Application is misused or suspected of being misused, the User must take all necessary steps to stop the situation or any activity that breaches applicable law or the contractual arrangements between the User and the Operator, and must promptly remedy all consequences of such activity and any interference with the Operator’s legitimate interests. This does not affect the User’s liability for damage caused to the Operator.

V.Registration, Conclusion of the Contract and User Account

1.
Use of the Operator’s services is subject to registration in the Application, unless these Terms or special terms provide otherwise. Following registration, the User will have an account accessible by logging into the Application.
2.
The contract for the provision of services through the Application between the Operator and the User is concluded when registration is completed, in the case of the free version, or at another point clearly identified in the registration interface as the time when the contractual relationship is formed (the “Contract”). By ordering the paid version through the App Store or Google Play, the User obtains, under the Contract, the right to use the paid version in accordance with the terms displayed in the relevant store and these Terms. Payment, billing and subscription management are handled through the relevant store and are also governed by its terms. Cancelling a paid subscription does not, by itself, terminate the Contract for use of the free version or delete the User Account.
3.
The User registers using one of the registration methods currently made available by the Application, in particular an email address and password or a supported third-party service. The User must provide the information requested by the Operator and verify their telephone number in the manner specified in the Application. Once registration is successfully completed, the Operator creates a user account for the User (the “User Account”). The Operator may reasonably change the available registration, verification and login methods, in particular for technical, security or operational reasons.
4.
Information entered by the User in the registration form must be true, current and verifiable. If their contact details change, a registered User must update them in their profile without undue delay.
5.
The Operator may introduce reasonable account or identity verification methods. A “verified” account label means only that the relevant verification procedure has been successfully completed; it is not a guarantee of the User’s personal qualities, intentions, reliability or safety.
6.
The Application may be used by a person who is at least 18 years old and has the capacity to enter into the Contract to the extent required by applicable law. By registering, the User confirms that they meet this age requirement.
7.
The Operator may reasonably request age verification where it has reasonable grounds to doubt that the age requirement has been met.
8.
The User logs into their User Account using one of the login methods currently supported by the Application.
9.
The Operator may refuse to register a User Account if its requested name contains a word or other element that is contrary to the rules set out in these Terms.
10.
The User may start using the User Account after completing registration and the required telephone number verification.
11.
The User is responsible for securely storing the login credentials for the User Account. The User may change information linked to the User Account to the extent and in the manner allowed by the Application or the relevant third-party service provider. The User is responsible for all activity carried out through their User Account and must contact the Operator immediately upon discovering unauthorised use of the User Account or login credentials.
12.
The Contract is concluded for an indefinite period, unless the Application expressly states otherwise for a particular service.
13.
The User may terminate the Contract at any time and without giving a reason by deleting the User Account through the relevant Application feature or by submitting a request to the Operator using the contact details published in the Application or on the Operator’s website. This does not affect any statutory right of a Consumer to withdraw from the Contract. If the User has an active paid subscription, deleting the User Account may not, by itself, cancel its automatic renewal; the User should proceed in accordance with clause 6 of Article III of these Terms.
14.
The Operator may terminate the Contract in accordance with Article XI if these Terms are breached. The Operator may also give notice of termination if it ceases operating the Application or makes a material change to the service provided; in that case, it will inform the User reasonably in advance unless a legal, security or other serious reason requiring immediate action prevents it from doing so.

VI.Withdrawal from the Contract

1.
If the User is a Consumer and applicable law gives them the right to withdraw from the Contract without giving a reason, withdrawal and all related matters are governed, in particular, by Sections 19 to 22 of Act No. 108/2024 Coll. on Consumer Protection.
2.
If the Operator has duly and timely provided the Consumer with information about the right of withdrawal, the Consumer may withdraw without giving a reason from a distance contract or a contract concluded away from the Operator’s business premises within 14 days from the date of conclusion of a Contract for the provision of a service.
3.
The burden of proof that the right of withdrawal was exercised rests with the Consumer.
4.
The Consumer may not withdraw from the Contract, in particular, where:
a)
the subject matter of the Contract is the provision of a service, the service has been fully provided, and performance began before the withdrawal period expired with the Consumer’s express consent; if the Consumer is required to pay a price under the Contract, the Consumer must also have been duly informed that they lose the right to withdraw once the service has been fully provided,
b)
the subject matter of the Contract is the supply of digital content not supplied on a tangible medium, supply has begun and the Consumer has expressly consented to supply beginning before the withdrawal period expired; if the Consumer is required to pay a price under the Contract, the Consumer must also have been duly informed of the loss of the right to withdraw and provided with confirmation to the extent required by law.
5.
The Consumer exercises the right to withdraw from the Contract by sending a withdrawal notice:
a)
by registered post to the Operator’s registered office, or
b)
by email to the Operator’s email address published in the Application or on the Operator’s website, or
c)
using the withdrawal function in the online interface, if the Operator is required to make such a function available.
6.
The effects of withdrawal are governed by the relevant provisions of Act No. 108/2024 Coll. and, in the case of a Contract for Digital Content or Digital Services, also by the relevant provisions of the Civil Code.
7.
If a statutory right of withdrawal applies to the Contract, the Operator will also make a model withdrawal form available to the Consumer to the extent required by law.
8.
If the Consumer withdraws from the Contract after performance of the service has begun, and gave express consent before performance began to the extent required by law, the Consumer must pay for the performance actually provided up to the date on which the withdrawal notice was delivered only if the service is provided for a fee and the law imposes such an obligation.
9.
Use of the basic version of the Application is free of charge, so the Consumer is not required to pay for its use. If the Consumer withdraws from a contract concerning the paid version of the Application, the parties’ rights and obligations, including any entitlement to a refund or payment for performance provided before withdrawal, are governed by applicable law. Any express consent to begin supplying paid digital content or digital services before the withdrawal period expires, and the relevant information about the loss of the right to withdraw, will be obtained separately to the extent required by law. Acceptance of these Terms alone does not constitute such consent.
10.
Cancelling automatic renewal of a subscription under Article III of these Terms does not constitute withdrawal from the Contract.

VII.Specific Provisions on Withdrawal from a Consumer Contract for Digital Content or Digital Services

1.
After withdrawing from the Contract, the Consumer must refrain from using the digital content or digital service and from making it available to third parties.
2.
The Consumer is not required to pay a price (where the service is provided for a fee) for any period before withdrawal during which the digital content or digital service did not comply with the agreed and general requirements. If the Contract provides for continuous supply over an agreed period, the Operator will refund only the proportionate part of the price paid for the period during which the digital content or digital service did not comply with those requirements, and any part of the price paid in advance for supply after withdrawal.
3.
After withdrawal, the Operator will refrain from using content that the Consumer provided or created while using the digital content or digital service, except content that has no use outside that digital content or digital service, relates exclusively to the Consumer’s activity when using it, has been combined with other data and cannot be separated or can be separated only with disproportionate effort, or was created jointly with other persons who may continue to use it. This does not affect personal data protection rules.
4.
After withdrawal, at the Consumer’s request, the Operator will make available to the Consumer, within a reasonable period, free of charge, in a commonly used and machine-readable format and without significant difficulty, all content that the Consumer provided or created while using the digital content or digital service, except content:
a)
that cannot be used otherwise than in connection with the Operator’s digital content or digital service,
b)
that relates exclusively to the Consumer’s activities when using the Operator’s digital content or digital service,
c)
that the Operator has combined with other content and which cannot be separated, or can be separated only with disproportionate effort.

This clause does not apply to personal data; the User’s rights concerning personal data are governed by applicable data protection legislation.

5.
After withdrawal, the Operator may prevent the Consumer from further using the digital content or digital service, in particular by blocking access or terminating the User Account. This does not affect the Consumer’s right to access content under the preceding clause.

VIII.Conditions for the Provision of the Service

1.
Unless the Operator and the Consumer agree otherwise in the Contract, the Operator will make the Application available and begin providing the service without undue delay after the Contract is concluded.
2.
The Operator will supply the digital content or digital service that is the subject of a consumer contract for digital content or digital services without undue delay after the Contract is concluded, unless otherwise agreed with the Consumer. The Operator bears the burden of proving that it supplied the digital content or digital service to the Consumer.
3.
Digital content is deemed supplied when the digital content, or any means suitable for accessing or downloading it, is made available to the Consumer or to a physical or virtual space selected by the Consumer for that purpose.
4.
A digital service is deemed supplied when it is made available to the Consumer or to a physical or virtual space selected by the Consumer for that purpose.
5.
If the Operator fails to supply the digital content or digital service without undue delay as required by clause 2 of this Article, the Consumer will request that the Operator supply it within an additional reasonable period, unless applicable law allows the Consumer to withdraw without granting such an additional period.
6.
If the Operator does not supply the digital content or digital service on time, a User who is a Consumer is not required to grant an additional reasonable period and may withdraw from the Contract if the Operator declares, or it is clear from the circumstances, that it will not supply the digital content or digital service, or if timely supply was essential to the Consumer under the Contract or the circumstances in which it was concluded.
7.
The service is provided remotely through the Application.

IX.Specific Provisions on Liability for Defects in Digital Content or Digital Services

1.
Digital content or a digital service is defective if it does not comply with the agreed and general requirements, or if its use is prevented or restricted by a third party’s rights, including intellectual property rights.
2.
Digital content or a digital service may fail to comply with the general requirements if, when the Contract is concluded, the Operator expressly informs the Consumer that a particular feature does not meet those requirements and the Consumer expressly and separately accepts that non-compliance.
3.
The Operator is liable for any defect that the digital content or digital service has at the time of supply and that becomes apparent within two years of supply, if it is supplied once or as a series of individual supplies.
4.
If digital content or a digital service is supplied continuously over an agreed period, the Operator is liable for any defect that occurs or becomes apparent during that period.
5.
The Consumer will provide the Operator with reasonable cooperation necessary to determine whether the cause of the defect lies in the Consumer’s digital environment. The required cooperation is limited to technically available means that are least burdensome for the Consumer.
6.
If, before the Contract is concluded, the Operator clearly and comprehensibly informed the Consumer of the obligation to cooperate and the Consumer fails to do so, the Consumer must prove, when exercising defect liability rights, that the digital content or digital service was defective at the time of supply, if it was supplied once or as a series of individual supplies, or during the agreed period, if it was supplied continuously over an agreed period.
7.
The Operator will provide the Consumer with written confirmation of the defect claim without undue delay after the Consumer reports the defect. The confirmation will state the period within which the Operator will remedy the defect. A reasonable period means the shortest time the Operator needs to assess and remedy the defect, taking into account the nature of the digital content or digital service and the nature and seriousness of the defect. The stated period may not exceed 30 days from the date the defect was reported, unless a longer period is justified by an objective reason beyond the Operator’s control.
8.
If the Operator refuses liability for a defect, it will notify the Consumer in writing of the reasons for refusal.
9.
If the Operator is liable for a defect in digital content or a digital service, the Consumer is entitled to:
a)
remedy of the defect,
b)
an appropriate price reduction, where the service is supplied in exchange for consideration, or
c)
withdrawal from the Contract.
10.
The Consumer may exercise rights arising from liability for defects even without first reporting the defects.
11.
The Operator will remedy the defect in the digital content or digital service within a reasonable period after the Consumer reports it, free of charge and without causing significant inconvenience to the Consumer, taking into account the nature of the digital content or digital service and the purpose for which the Consumer requested it.
12.
The Operator may refuse to remedy a defect if remedy is impossible or would impose disproportionate costs on the Operator in light of all the circumstances, in particular the value the digital content or digital service would have without the defect and the seriousness of the defect.
13.
If digital content or a digital service is supplied in exchange for consideration consisting of payment of a price, the Consumer is entitled to an appropriate price reduction or may withdraw from the Contract without granting an additional period if:
a)
remedying the defect is impossible or would impose disproportionate costs on the Operator,
b)
the Operator has not remedied the defect in accordance with paragraph 11 of this Article,
c)
the same defect recurs despite the Operator’s efforts to remedy it,
d)
the defect is so serious that it justifies an immediate price reduction or withdrawal from the Contract,
e)
the Operator has stated, or it is clear from the circumstances, that it will not remedy the defect within a reasonable period or without significant inconvenience to the Consumer.
14.
Where services are provided for consideration, the price reduction must be proportionate to the difference between the value of the digital content or digital service supplied to the Consumer and the value it would have had if it were defect-free. If the digital content or digital service is supplied over an agreed period, the Consumer is entitled to a price reduction only for the period during which it did not meet the general and agreed requirements.
15.
The Operator must pay the price reduction to the Consumer within 14 days of the Consumer exercising the right to a price reduction, using the same payment method that the Consumer used to pay the price, unless the Consumer expressly agrees to another method. The Operator bears all costs associated with the payment. If payment was made through the App Store or Google Play, the refund will be processed through the relevant store or by another method available under its rules and technical capabilities. This does not affect the Consumer’s statutory rights against the Operator.
16.
If digital content or a digital service is supplied in exchange for consideration consisting of payment of a price, the Consumer may not withdraw from the Contract if the defect is minor. The trader bears the burden of proving that the defect is minor.

X.Use of the Application

1.
A User may describe in natural language what they want to do or whom they are looking for. The Application may use automated and AI systems to analyse the text of a Loop and extract, in particular, the type of Activity, the number of people sought, time, location, preferences and other information needed to find suitable Matches.
2.
An AI output may be incomplete or inaccurate. Before opening a Loop, the User must check whether the Application has correctly understood their intention and amend the available information as necessary.
3.
Neither AI nor the matching system decides on the User’s behalf whom they should connect with. Communication or any subsequent step takes place only if the User decides to proceed, to the extent enabled by the Application.
4.
A User must not include in a Loop unlawful content, sensitive data concerning other persons without a legal basis, or requests intended to discriminate, harass, defraud, promote violence or otherwise breach these Terms.
5.
For the purpose of finding Matches, the Application may assess, in particular, the content of a Loop, the User’s interests and preferences, availability, approximate location or location specified by the User, relevant profile information, previous interactions and other parameters related to the User’s intention.
6.
The primary purpose of matching is to find people with similar or compatible intentions. Specific parameters and their significance may vary depending on the type of Loop and the development of the Application’s features.
7.
A Match proposal does not mean that the Operator has verified or endorsed the User concerned, or guarantees their identity, trustworthiness, professional competence, safety or suitability for a particular Activity.
8.
The Operator may continuously adjust the matching system to improve the relevance, safety, availability or quality of the service, while respecting Users’ rights under applicable law.
9.
To the extent that the relevant features are available, a User may create a profile, save contacts, create or join groups, and organise events or recurring Activities.
10.
The User chooses which profile information to make available to other Users within the Application’s settings. Loops, private communications and other information marked as private are not displayed publicly outside the circle of persons designated by the Application’s features.
11.
A group administrator or event organiser must use the available permissions and settings appropriately for the purpose of the group or event and respect the rights of other Users.
12.
For security, technical or legal reasons, the Operator may limit the number of contacts, groups, Loops, event participants or the frequency of certain actions.
13.
After a Match is made, or in other cases enabled by the Application, Users may communicate through a chat or other communication features.
14.
Private communications are not publicly available. The Operator may access their content only to the extent permitted by law and necessary, in particular, to provide the service, address security incidents, handle notices, prevent misuse or comply with a statutory obligation.
15.
A User must not use chat to send spam, threats, hateful or unlawful content, fraudulent messages, malicious links or unsolicited commercial communications.
16.
To the extent that the Application’s features allow, a User may block or report another User.
17.
Users agree practical terms for participation among themselves, unless these are determined by an Application feature or separate rules for a particular event.
18.
Each User independently decides whether to meet another User in person or take part in an Activity. A User should act prudently and in a manner appropriate to the circumstances.
19.
The User must use Loopsee lawfully, considerately and in accordance with the purpose of the Application. The following are prohibited in particular:

•
harassment, stalking, threats, intimidation or coercion;
•
hateful, discriminatory, violent or unlawful content, or incitement to such conduct;
•
sexual harassment, unsolicited sexual content or any sexual exploitation;
•
fraud, impersonation, phishing or obtaining money or data under false pretences;
•
disclosing third parties’ personal data without authorisation, doxxing or unauthorised surveillance;
•
spam, chain messages, unsolicited advertising, recruitment into pyramid schemes or aggressive selling;
•
automated creation of accounts, scraping, unauthorised bots or circumvention of technical restrictions;
•
disseminating malware or attacking the security or functionality of the Application;
•
organising unlawful, dangerous or misleadingly described Activities;
•
using the Application to provide regulated services without the relevant authorisation;
•
circumventing an account suspension or termination.

XI.Restrictions on Information, Content Moderation and Internal Complaint-Handling System

1.
This Article governs restrictions that the Operator may apply to information provided by Users, in particular profile data and text, usernames, photographs, Loops, Activities, events, groups, messages, comments, links and other User Content, as well as to Users’ ability to create, store, display, search, recommend, disseminate or otherwise interact with such content through the Application.
2.
A User must not provide or disseminate through the Application information that is illegal, breaches these Terms or the Community Rules set out in these Terms, interferes with the rights or legitimate interests of others, threatens the security or proper functioning of the Application, or is incompatible with the Application’s purpose.
3.
The Operator may moderate content following a notice from a User or another person, on its own initiative, on the basis of information from a public authority or a trusted flagger, or with the use of automated tools. Moderation may include detecting, identifying and assessing content or conduct that may be illegal or incompatible with these Terms, and taking an appropriate measure.
4.
When moderating, the Operator may use filters and rules to detect spam, fraudulent or coordinated behaviour, malicious links, automated accounts, circumvention of security measures and content that may pose a threat to the safety of Users or the Application. Automated tools may assess, in particular, content, context, technical signals, frequency and behavioural patterns, previous breaches and notices from others. Automated assessment may be inaccurate and does not, by itself, guarantee that content or conduct breaches applicable law or these Terms.
5.
Depending on the particular feature, notice or finding, moderation may be carried out by persons authorised by the Operator, automated systems or a combination of both.
6.
Depending on the nature and seriousness of the finding, the Operator may, in particular: (a) leave the content unchanged; (b) warn the User or request that they remedy the issue; (c) label the content or attach a warning to it; (d) reduce its visibility or limit its recommendation, searchability or further dissemination; (e) disable access to it or remove it; (f) restrict the ability to create content, send messages, create Loops, groups or Activities, or use another feature; (g) temporarily suspend the User Account; (h) terminate the User Account or Contract; (i) restrict re-registration; or (j) take another appropriate technical, organisational or legal measure.
7.
When selecting a measure, the Operator will take into account, in particular, the nature, seriousness, scope, duration, frequency and consequences of the breach, the User’s intent, the level of risk to other persons or the Application, previous breaches, the User’s cooperation in remedying the issue, the risk of recurrence and the need to protect the fundamental rights and legitimate interests of the persons concerned. Immediate removal of content or suspension or termination of an account may be appropriate, in particular, in cases of serious unlawful conduct, an immediate security risk, fraud, sexual exploitation, a threat of violence, malicious software, systematic circumvention of the rules or repeated serious breaches.
8.
When applying and enforcing restrictions, the Operator will act diligently, objectively, non-discriminatorily and proportionately. It will give due consideration to the rights and legitimate interests of all persons concerned, including freedom of expression, the right to privacy, personal data protection, the prohibition of discrimination and other fundamental rights and freedoms. Mere disagreement, criticism or an unpopular opinion is not grounds for intervention unless the content is illegal or breaches these Terms.
9.
The Operator does not carry out general monitoring of all information transmitted or stored through the Application or actively seek facts or circumstances indicating illegal activity, unless required to do so by a specific decision or generally binding legislation. This does not affect voluntary moderation carried out in good faith and with due care.
10.
Any person may notify the Operator of information they consider illegal using the “Report” feature in the Application or the electronic contact point published in the Application or on the Operator’s website. The notice should include a sufficiently substantiated explanation of why the notifier considers the information illegal, the exact electronic location of the information, in particular the exact URL or other information enabling it to be identified, the notifier’s name and email address unless applicable law provides otherwise, and a statement confirming the notifier’s bona fide belief that the information and allegations contained in the notice are accurate and complete.
11.
If a notice contains the notifier’s electronic contact details, the Operator will acknowledge receipt without undue delay and subsequently notify them of its decision and available redress options, unless prohibited by law or a binding instruction of a competent authority. The Operator will handle notices in a timely, diligent, objective and non-arbitrary manner. Submitting a notice does not automatically result in the removal or restriction of the content concerned.
12.
If the Operator restricts the visibility of content, disables access to it, removes it, restricts the provision of the service, suspends or terminates a User Account because information is illegal or incompatible with these Terms, it will provide the User concerned with a clear and specific statement of reasons to the extent required by law. The statement will include, in particular, the measure taken and its scope and duration, the facts and circumstances relied on in taking the decision, information about any use of automated means, the legal or contractual ground for the decision, and available redress options. No statement of reasons will be provided if or to the extent that this is prohibited by law or a decision of a public authority, or another statutory exception applies.
13.
If the Operator is required to operate an internal complaint-handling system under Regulation (EU) 2022/2065 of the European Parliament and of the Council, or makes such a system available voluntarily, a User may submit a free electronic complaint against a decision to restrict or remove content, restrict its visibility, suspend or terminate a User Account, or take another moderation measure. The complaint may be submitted through the relevant feature or electronic contact point published in the Application or on the Operator’s website within six months from the date the decision was notified to the User. The complaint must identify the contested decision and state why the User considers it incorrect.
14.
The Operator will handle the complaint within a reasonable period, diligently, objectively, non-discriminatorily and without arbitrariness. The complaint decision will not be made exclusively by automated means. If the Operator concludes that the original decision was not justified, it will amend or reverse it without undue delay and, where technically possible, restore the content, feature or User Account. The Operator will inform the User electronically of the complaint outcome and any further redress options available.
15.
If the provisions on out-of-court dispute settlement under Regulation (EU) 2022/2065 of the European Parliament and of the Council apply to the Operator, the User concerned may use a certified out-of-court dispute settlement body. This does not affect the User’s right to bring a matter before a court or pursue another remedy under applicable law.
16.
A User must not knowingly submit false, manifestly unfounded or abusive notices or complaints. If a User frequently provides manifestly illegal content or frequently submits manifestly unfounded notices or complaints, the Operator may, after a prior warning, suspend, for a reasonable period of time, the processing of their notices or complaints or the provision of the service. In deciding whether to do so, the Operator will take into account, in particular, the number, seriousness, proportion and circumstances of such cases and the intent of the person concerned, where it can be determined.
17.
The Operator will publish these Terms and the Community Rules in an easily accessible and machine-readable format. It will inform Users clearly and appropriately of any significant change to the rules on restrictions, moderation or complaint handling before that change takes effect, unless an immediate change is required by law, a decision of a public authority or an immediate security risk.
18.
The Application is intended exclusively for persons who are at least 18 years old and is not primarily aimed at minors. If the Operator makes the service available to minors in the future or minors become its predominant users, it will provide them with an explanation of the terms and restrictions on use in a form appropriate to their age and ability to understand.
19.
The Operator’s single point of contact for Users concerning content moderation and the application of Regulation (EU) 2022/2065 of the European Parliament and of the Council is the electronic contact point published in the Application or on the Operator’s website, which enables direct and rapid electronic communication and does not rely solely on automated tools. The single point of contact for Member States’ authorities, the European Commission and the European Board for Digital Services is also published on the Operator’s website. Both points of contact can be contacted in Slovak and English.

XII.Community Rules

1.
The User must provide true, current and non-misleading information. The User must not impersonate another person, organisation, public authority, brand or Loopsee employee.
2.
A profile photograph and description must not misrepresent the User’s identity, age, qualifications, authorisation, relationship with an organisation or purpose for using the Application.
3.
Account verification means only that the designated verification procedure has been successfully completed. It is not a guarantee of the User’s character, intentions, professional competence or safety.
4.
The User may share only data, photographs, contacts and other information where they have a legal basis or the necessary consent to make it available.
5.
When publishing a photograph or video from an Activity, participants must respect the privacy and reasonable expectations of the persons depicted.
6.
The following are prohibited:

•
creating fake, duplicate or automated accounts, accounts without authorisation in another person’s name, or accounts intended to circumvent a ban or other measure;
•
publishing or disseminating, without authorisation, in particular another person’s home address, precise location, telephone number, private correspondence, login credentials, identity documents, health data, financial data or other sensitive information;
•
doxxing, unauthorised surveillance, searching for or combining data in order to identify, intimidate, harass, blackmail or otherwise harm a person;
•
recording or publishing private communications, an in-person meeting or an Activity without consent and without another legal basis. This does not affect the retention of evidence to protect rights or safety;
•
harassment, stalking, threats, intimidation, blackmail, humiliation, coercion, repeated unwanted contact or a coordinated attack against another person;
•
insults or attacks based on race, skin colour, ethnic or national origin, sex, gender identity, sexual orientation, age, disability, religion or another protected characteristic;
•
inciting hatred, discrimination or violence, glorifying violence, or dehumanising or degrading depictions of protected groups;
•
credible threats of violence, calls for violence, instructions for causing serious injury, glorification of terrorist acts or support for violent extremist organisations;
•
content depicting extremely graphic violence where its predominant purpose is to shock, humiliate the victim or glorify suffering;
•
organising or promoting an Activity that is unlawful, misleadingly described or creates an unreasonable risk without a clear warning and appropriate safety measures;
•
sexual exploitation or abuse of minors, child sexual abuse material, grooming, sexualisation of minors, or attempts to obtain such content or contact;
•
sexual harassment, unsolicited sexual propositions or explicit content, pressure for intimate contact, sharing intimate material without consent, or threats to publish such material;
•
offering or soliciting sexual services for payment, human trafficking or any form of sexual exploitation;
•
fraud, phishing, identity theft, deceptive collection of money or data, fake fundraisers, pyramid schemes, or pretending to have romantic, friendly or professional interest for financial gain;
•
spam, chain messages, mass outreach without a relevant reason, unsolicited advertising, or aggressive solicitation of customers, members or contacts;
•
using the Application to commit, prepare, facilitate or promote a criminal offence or other unlawful activity;
•
offering, requesting or brokering illegal drugs, weapons, forged documents, stolen property or other illegal or prohibited goods or services;
•
disseminating malware, malicious links or code, attempting unauthorised access, testing vulnerabilities without permission, or disrupting the availability or security of the Application;
•
automated data collection, scraping, use of bots, automated account creation, manipulation of recommendations or circumvention of technical limits without Loopsee’s prior consent;
•
selling, renting, transferring or making an account available, unauthorised use of another person’s account, or trading access to features;
•
manipulating inputs or behaviour to circumvent security settings, improperly target vulnerable persons or obtain a misleading recommendation;
•
pressuring another person to change an agreed location, get into a vehicle, consume alcohol or another substance, provide money or continue a meeting against their will;
•
unauthorised use of protected photographs, videos, text, music, logos, trademarks, trade secrets or other protected content;
•
knowingly false, manifestly unfounded, vexatious or coordinated abusive notices.

7.
The User must respect a refusal, block or request to end communication. The User must not continue contact through a new account, another feature, a third person or outside the Application.
8.
Humour, satire or quotation does not excuse content whose primary purpose or likely effect is harassment, hatred, threats or other harm.
9.
Content relating to self-harm, suicide or eating disorders must not glorify, encourage or provide instructions for such conduct. Supportive communication and information about professional assistance are permitted.
10.
In an immediate threat to life or health, contact the emergency services or the relevant authorities. The Report feature is not an emergency service.
11.
Loopsee is not intended for minors. If there are reasonable grounds to suspect that an account is used by a person under 18, Loopsee may restrict the account and request reasonable age verification.
12.
Loopsee may also remove other sexually explicit content if it is inconsistent with the purpose of the Application or may be displayed to Users without their reasonable expectation.
13.
The User must not misleadingly offer a job, investment, accommodation, ticket, transport, product or service, or conceal material terms or risks.
14.
Commercial or professional networking is permitted only to the extent consistent with the purpose of the feature, truthfully identified and without coercion or spam.
15.
Regulated services may be offered only if all legal requirements are met and only if the relevant feature is expressly enabled by Loopsee. The User must not misrepresent any licence, authorisation or professional qualification.
16.
Content that breaches a final decision of a public authority or court may be restricted to the extent of that decision.
17.
A Loop must truthfully and clearly describe the User’s intention. It must not conceal a dangerous, unlawful, sexually exploitative, fraudulent or purely spam-related purpose.
18.
A Match or recommendation does not mean that Loopsee has verified or endorsed a person or Activity, or guarantees their safety or suitability.
19.
An output generated by an automated or AI system may be inaccurate. Before publishing or confirming it, the User must check that it correctly reflects their intention, location, time, terms and risks.
20.
Each User independently decides whether to meet in person. It is recommended that the first meeting take place in a public location, that a trusted person be informed, that the User arrange their own transport and that unnecessary financial or sensitive information not be disclosed.
21.
The User may publish only content they created or are authorised to use. Identifying the author does not, by itself, replace consent or a licence.
22.
A notice of infringement must enable identification of the protected subject matter, the disputed content and the notifier’s authority, and must contain adequate reasons.
23.
Where possible, the notice should include a link or other information enabling the content to be identified precisely, a description of the reason, relevant context and evidence, and the notifier’s contact details, unless a statutory exception applies.
24.
Loopsee may request additional information if the content or reason cannot otherwise be assessed adequately. A notice does not, by itself, automatically result in removal of content or a sanction.
25.
In the event of an immediate risk, suspected sexual abuse of a minor, human trafficking, a credible threat of violence or other serious unlawful conduct, Loopsee may notify the relevant authorities and retain necessary data in accordance with applicable law.
26.
Moderation may be initiated following a notice from a User or another person, a finding by Loopsee, information from a trusted flagger or public authority, or an output of an automated tool.
27.
To detect spam, fraud, malicious links, automated accounts, circumvention of measures and security threats, Loopsee may use rules, filters and other automated tools. These may assess content, technical signals, frequency, behavioural patterns, previous breaches and notices.
28.
The assessment takes into account the wording and meaning of the content, context, the person or group targeted, likely impact, public interest, reliability of the supporting material, repetition, intent and potential risk of harm.
29.
Loopsee does not generally monitor all information or actively seek out illegal activity unless required by a specific decision or legislation. It may, however, carry out voluntary moderation in good faith and with due care.
30.
Moderation is not infallible. Automated and human assessment may be affected by incomplete context; Users may therefore use the available complaint mechanism.
31.
Depending on the nature and seriousness of the case, Loopsee may leave content unchanged, warn the User, request remedial action, label content, reduce its visibility, limit its recommendation or searchability, disable access, remove content, restrict a feature, suspend or terminate an account, restrict re-registration or take another appropriate measure.
32.
When selecting a measure, consideration is given in particular to the seriousness, scope, duration, frequency and consequences of the breach, intent, previous breaches, cooperation in remedying the issue, risk of recurrence and any threat to other persons or the Application.
33.
Loopsee may take immediate action without prior notice, in particular in the event of an immediate security risk, serious illegal content, fraud, sexual exploitation, a credible threat of violence, malware, systematic circumvention of measures or repeated serious breaches.
34.
Restrictions are applied diligently, objectively, non-discriminatorily and proportionately, taking into account the rights and legitimate interests of all persons concerned, including freedom of expression, privacy, personal data protection and the prohibition of discrimination.
35.
Where required by law, the User concerned will receive clear and specific reasons for the measure, including the material facts, legal or contractual ground, information about any use of automated means and available redress options.
36.
After prior warning, Loopsee may suspend, for a reasonable period of time, the provision of the service to a User who frequently provides manifestly illegal content, or the processing of notices or complaints from a person who frequently submits manifestly unfounded notices or complaints.
37.
In making a decision, consideration is given in particular to the number, seriousness, proportion and circumstances of the cases, the relevant period and the intent of the person concerned, where it can be determined. The measure must be time-limited and proportionate.
38.
Loopsee may change the rules, in particular because of changes in law or features, security risks or experience in applying them. Users will be informed clearly and appropriately of a significant change before it takes effect, unless an immediate change is required by law, a decision of an authority or an immediate risk.
39.
If the Application primarily targets minors or is predominantly used by minors in the future, Loopsee will provide an explanation of the terms and restrictions appropriate to their age and ability to understand.

XIII.Intellectual Property in the Application and Licence

1.
The Operator owns the rights to the Application and its own content or is authorised to use those rights. These rights apply in particular, but not exclusively, to documentation, texts and other information, source code and other code, graphics, design and animations, images, data, logos and other content forming part of the Application’s services. This does not affect third-party rights or Users’ rights in User Content. These rights are protected by copyright and laws relating to trademarks and are also subject to trade secret protection to the extent provided by law.
2.
The Operator hereby grants the User a royalty-free, non-exclusive, non-transferable, time-limited right, for the term of the Contract, to access and use the Application to the extent and for the purposes set out in these Terms. The User may not transfer, sell or sublicense this licence, or make it available to persons who do not meet the conditions for using it under these Terms, including the age restriction. The User may not rent, sell or otherwise commercially provide the Application to third parties.
3.
For the avoidance of doubt, the User may not alter, modify or otherwise interfere with the Application. The User may not combine services provided in the Application with other content. The User may not translate, decompile or disassemble the Application, extract or otherwise use the source code of services connected with the Application or other software products forming part of the Operator’s intellectual property, except in cases and to the extent expressly permitted by applicable law notwithstanding these restrictions.
4.
The licence to use the Application ends when the Contract terminates. After termination of the Contract, the User is no longer entitled to use the Application through their User Account, and that account may be terminated in accordance with these Terms.
5.
The User retains the rights in User Content to the extent those rights belong to the User under applicable law.
6.
The User grants the Operator a royalty-free, non-exclusive, worldwide licence to User Content to the extent necessary to store, technically process, reproduce, reformat and make that content available to persons to whom it is to be made available under the Application’s settings and features, for the purposes of operating, providing and securing the Application. The Operator may permit its technical service providers to use the content to the necessary extent. The licence lasts for as long as the relevant User Content is lawfully retained in the Application; content made available to other Users, in particular in a chat, group or event, may remain available in the relevant context after the account is terminated if this is consistent with the Application’s features and applicable law.
7.
The User must ensure that they are entitled to use and make User Content available through the Application to the extent provided for in these Terms. This does not affect the specific Community Rules in Article XII.

XIV.Availability, Maintenance and Technical Requirements

1.
The Operator endeavours to ensure reasonable availability of the Application but does not guarantee uninterrupted or error-free operation.
2.
The Application may be temporarily unavailable due to maintenance, updates, a technical fault, a security incident, action by a third party or an event beyond the Operator’s reasonable control.
3.
Minimum technical requirements, supported operating systems, compatibility and interoperability will be published on the website or in the relevant app store, where applicable.
4.
The User is responsible for having a compatible device, an internet connection and an up-to-date operating system to the extent necessary for safe use of the Application.
5.
If and to the extent that the provisions on consumer contracts for digital content or digital services apply to the Contract, the Operator will ensure that the Consumer is notified of updates, including security updates, during the period prescribed by law and that updates necessary to maintain conformity with legal requirements are supplied.
6.
If digital content or a digital service is to be supplied over a period of time, the Operator may make changes beyond those necessary to maintain conformity, in particular to develop functionality, technology or interoperability, improve security or availability, prevent misuse or address changes in legal requirements. Such a change must not cause additional costs to the Consumer, and the Operator will inform the Consumer of it clearly and comprehensibly. If a change negatively affects the Consumer’s access to or use of the digital content or digital service in a way that is more than minor, the Operator will inform the Consumer, on a durable medium and reasonably in advance, of the features and timing of the change and, if the change gives the Consumer a right to withdraw from the Contract, of that right and the conditions for exercising it.

XV.Personal Data Protection and Privacy

1.
The Operator processes Users’ personal data in accordance with applicable personal data protection legislation.
2.
Further information about the processing of personal data, in particular the purposes and legal bases of processing, categories of data, recipients, retention periods and the rights of data subjects, is set out in a separate Privacy Policy.

XVI.Final Provisions

1.
The Operator may reasonably amend these Terms, in particular due to changes in law, security or technical requirements, Application features or the manner in which the service is provided. The Operator will inform registered Users clearly and appropriately of a significant amendment before it takes effect, usually through the Application or by electronic message, unless an immediate change is required by law, a decision of a public authority or an immediate security risk.
2.
The User may not assign to a third party, without the Operator’s consent, any claim against the Operator arising from this Contract.
3.
All obligations between the Operator and the User are governed by the laws of the Slovak Republic. If the User is a Consumer, this choice of law does not deprive them of the protection afforded by provisions of law that cannot be derogated from by agreement and that would apply in the absence of this choice of law.
4.
If the User is a Consumer, matters not governed by these Terms are subject, in particular, to the relevant provisions of the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Regulation (EU) 2022/2065 of the European Parliament and of the Council where applicable to the service provided, and other generally binding legislation. If the User is an Entrepreneur, matters not governed by these Terms are subject to the relevant provisions of the Commercial Code and other generally binding legislation.
5.
A Consumer may submit a request for remedy to the Operator under Section 11 of Act No. 391/2015 Coll. on the Alternative Resolution of Consumer Disputes if a dispute arises between the Consumer and the Operator concerning the exercise of rights arising from liability for defects, or if the Consumer believes that the Operator has otherwise breached the Consumer’s rights. If the Operator rejects the request for remedy or fails to respond within 30 days from the date on which the request was sent, the Consumer may submit a proposal to initiate alternative dispute resolution to the competent alternative dispute resolution entity. For disputes for which no other alternative dispute resolution authority has jurisdiction, the Slovak Trade Inspection is competent in particular; the Consumer may also choose another competent entity included in the list maintained by the Ministry of Economy of the Slovak Republic. The current list is available at: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
6.
The invalidity or unenforceability of any provision of these Terms does not affect the validity or enforceability of any other provision, provided that the invalid or unenforceable provision is separable from the remaining provisions of these Terms.
7.
These Terms are valid and effective from 1 October 2026.