How can we help?

Have a question, found a problem or want to share feedback? Email hello@getloopsee.com.

The fastest way to reach us is usually by email. Your questions and feedback help us improve Loopsee.

App troubleshooting

For an app issue, describe what happened and include your device type and app version. Never send your password or verification code.

Account and sign-in

You can sign in to Loopsee with Apple, with Google, or with your email address and password. If you signed up with email and did not receive your confirmation email, you can resend it from the app; if you forgot your password, use “Forgot password” on the sign-in screen to receive a reset link. If you signed up with Apple or Google, use the same option again to sign in. Still stuck? Email us from the address linked to your account.

Creating or adjusting a Loop

Describe what you want to do, when and where – by typing or by voice. Loopsee interprets your description, and you can review and adjust the result before your Loop goes live. If a Loop was misunderstood, rephrasing the time, place or activity usually helps.

Matching

Loopsee looks for people whose Loops and preferences fit yours and notifies you when there is a meaningful match. Matching depends on who else is looking – there is no guaranteed match, and quieter areas or unusual requests can take longer.

Location or venue issues

Loopsee normalises the places you describe using external map data and AI-assisted resolution, which can occasionally get a venue wrong. If a place was misread, try a more specific description (for example adding the city or a well-known name for the venue).

Chat and connections

After a match, you can chat with the other person in the app. What you share in a conversation is up to you. If someone behaves inappropriately, use the in-app feedback and reporting options or contact us.

Privacy

Our Privacy Policy explains what information Loopsee collects and how it is used, including how AI-assisted matching works. For privacy questions or requests, email us.

Reporting a problem

Found a bug, a safety concern or something that does not look right? Email hello@getloopsee.com with a short description and, if possible, what you were doing when it happened.

Deleting your account

You can permanently delete your account directly in the app, under Settings. The delete account page describes the exact steps and what happens to your data.

More information

Loopsee s. r. o.
Dunajska 3, 811 08 Bratislava, Slovakia
IČO: 57771464
DIČ: 2123032417
hello@getloopsee.com
+421 903 133 699